Contact InStock

Effective date: 11 November 2026

Whether you need help with the app, have a question about your subscription or personal data, or want to send us a legal notice, we are here to help. Choose the topic below that best matches your request so that it reaches the right team.

1. Product Support

For help using InStock: adding or watching a product, alerts that did not arrive, price history, sign-in, restoring purchases, or anything else about how the app works.

support@getadveno.com

2. Subscriptions and Billing

InStock subscriptions are sold and billed by Apple through the App Store.

Cancel or change your plan: on your iPhone, go to Settings > your name > Subscriptions > InStock, or tap “Manage subscription” in the InStock Profile screen.
Restore a purchase on a new device: tap Restore Purchases in the Profile screen while signed in with the same Apple Account.
Request a refund: visit reportaproblem.apple.com. Refunds are decided by Apple under its policies.

If you still need help, write to support@getadveno.com and we will assist you.

3. Privacy and Personal Data

To exercise your data protection rights (access, correction, deletion, portability, objection or restriction), or for any question about how we handle personal data.

privacy@getadveno.com

You can also delete your account directly in the app from the Profile screen. Read our Privacy Policy for more details.

4. Legal

For legal notices, intellectual property matters, requests from authorities and formal complaints.

legal@getadveno.com

Read our Terms of Use.

5. Response Times

We aim to respond to every message within 2 business days (Monday to Friday, excluding French public holidays, Paris time). Complex requests may take longer, and we will keep you informed.

Privacy requests are answered within one month of receipt, as required by the GDPR. This period may be extended by up to two further months for complex requests, in which case we will tell you why.

6. What to Include in Your Message

To help us resolve your request quickly, please include:

The email address linked to your InStock account (if you use Sign in with Apple with a hidden email, mention that).
Your device model and iOS version, and the InStock version shown at the bottom of the Profile screen.
A clear description of the issue or question, and when it started.
For a product or alert issue: the product page link and the store’s name.
Screenshots, if they help explain the problem.
For a subscription question: the date of purchase and the plan (Monthly or Yearly). You can find your Apple order ID in your App Store purchase receipt email.

For your security, never send us your password, verification codes, or full payment card details. We will never ask for them.

InStock is independent and is not affiliated with any retailer. For questions about an order, delivery or return, please contact the retailer directly.